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POLICIES, GUIDELINES & SAFETY

KNOW BEFORE YOU GO


SAFETY & SECURITY


The Gateway Clipper Fleet is committed to providing excellent customer service in a safe and secure environment. Our vessels and crew are licensed and inspected regularly by the U.S. Coast Guard and must operate in compliance with the Marine Transportation Security Act of 2002.

 

Security Brief Before Boarding:

Prior to sailing, the Captain of your vessel will give a safety and security speech. We kindly ask that you listen carefully and if you have any questions or concerns at anytime during your cruise, that you contact one of our uniformed deck crew.

Safety Policies:

  • Passengers may be subject to search
  • Carry on items/baggage may be subject to search
  • Unattended items left on vessels or the dock will be removed immediately
  • Facility and vessels are monitored by C.C.T.V.
  • No drones are allowed on property

General FAQ’s:

  • Please arrive at least 30 minutes prior to the stated departure time of your scheduled cruise.
  • Casual dress is acceptable on any sightseeing or dance/concert cruise. We suggest “Dressy Casual” or “Dress” attire on any dining cruise.
  • We suggest that you wear comfortable shoes that are easy to walk in.  We do not suggest you wear spike or excessively high heels.
  • For the safety of all, we reserve the right to search any passenger.
  • All bags and/or carry-on containers are subject to inspection.
  • If assistance is needed due to a disability, please inform your reservation sales agent at time of reservation.
  • Parking is available at all Station Square Parking Lots. We recommend that you park in the West Lot (next to the Gateway Clipper) or in the Parking Garage. Please remember that the Gateway Clipper does not manage Station Square Parking. For any parking issues, please call 412-261-1993
  • All our vessels are inspected and certified by the United States Coast Guard.

Ticket Assurance

We are happy to offer Ticket Assurance for an additional fee on your reservation.

If you choose to purchase this option you can cancel your reservation and receive a refund minus the assurance and booking fees.

Additional Details:

  • Refund will go to the original form of payment
  • Gift cards have no cash value
  • Refund amount will not include assurance cost and/or the booking fee
  • Refunds can take up to seven days
  • Assurance does not allow your reservations to be transfered

If you opt out of the assurance you are not entitled to a refund under any circumstance.